Associate Director, Product Management
Core
Lead end-to-end delivery of data-centric capabilities (platform integrations, data ingestion, unified customer profile management) and enable CRM workflows for the US CRM ecosystem.
Role type
Associate Director, Product Management (Data Platforms & CRM)
Builds
Data activation platform capabilities, CRM workflows, and unified customer profiles for Novartis US commercial operations.
Domain
Healthcare / Life Sciences / Customer Relationship Management (CRM)
Deliverable
product features
Required skills
Product management, data platform strategy, backlog prioritization, scrum team leadership, stakeholder management, data modeling, identity resolution, data activation strategies, Salesforce Data Cloud (Data Cloud), CRM landscape knowledge (Sales, Marketing, Service), cross-functional collaboration.
Preferred skills
MBA or Master of Science, pharma/life sciences industry background, matrixed organization experience, Agile/Scrum certification, cross-product integration patterns (APIs, data pipelines).
Technologies
Salesforce Data Cloud, Salesforce (Agentforce, Marketing Cloud, Health Cloud), Veeva, Snowflake, OpenAI, data lake technologies.
Responsibilities
Own and deliver a defined product area including platform integrations and data ingestion; drive prioritization of the backlog based on strategic alignment; lead and manage a dedicated scrum team; partner across business and IT to align requirements; represent data activation platform in CRM planning; support data modeling and schema design; enable activation by designing segments and data activation strategies.
Seniority
Senior, hands-on IC with leadership responsibilities
