Associate Director, Data Operations and Issue Mangement Lead
Core
Lead enterprise data operations and issue management to ensure data products remain stable, trusted, and business-ready.
Role type
Senior IC Associate Director (Data Operations & Issue Management)
Builds
Enterprise data products, operational dashboards, and incident resolution workflows
Domain
Life Sciences / Data Operations
Required skills
Data operations, issue management, data governance, data quality, pipeline failure resolution, SLA tracking, root cause analysis, cross-functional coordination, operational risk management, automation strategy
Preferred skills
Post-go-live support, hypercare, incident management, service transition, regulated data environments, pharma commercial data
Technologies
Jira, ServiceNow, Confluence, Smartsheet, Excel, Power BI, Tableau
Responsibilities
Manage issue intake, triage, prioritization, escalation, and resolution; Monitor SLAs and operational performance metrics; Partner with data engineering to resolve pipeline failures; Produce dashboards on risks and service levels; Drive continuous improvement and automation opportunities
Seniority
Senior, hands-on IC with leadership responsibilities