ETRM Support Analyst
Core
Provides Level 1 functional support for business-critical ETRM trading systems, triaging issues, troubleshooting data problems, and maintaining runbooks for the trade lifecycle.
Role type
Senior IC ETRM Support Analyst
Builds
Supports RightAngle, TriplePoint, PlanLogic, Endur, and related ETRM integrations across the trade lifecycle.
Domain
Energy (Oil & Gas) + Commodity Trading Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ETRM/CTRM platform support, trade lifecycle knowledge, SQL, Excel, ServiceNow, incident triage, root cause analysis, data validation, configuration management
Preferred skills
Commodity trading experience (crude, gas, LNG), follow-the-sun support model, ITIL Foundation, end-of-day processing knowledge
Technologies
RightAngle, TriplePoint, PlanLogic, Endur, Allegro, SQL, Excel, ServiceNow
Responsibilities
Triage and troubleshoot functional, configuration, and data issues; validate trade and settlement data; document incidents and root causes; resolve approved minor configuration changes; maintain runbooks and support playbooks; coordinate with global support teams.
Seniority
Senior, hands-on IC
