Director of Admin Experiences
Core
Define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio to transform fragmented workflows into a unified, intelligent ecosystem.
Role type
Director of Admin Experiences (Strategy & Product Leadership)
Builds
Unified administrative platform integrating onboarding, compliance, operational support, identity management, and workflow execution.
Domain
Payments technology, Financial Services, Client Platforms
Deliverable
product features
Required skills
Product strategy definition, Product roadmap execution, Cross-functional partnership, Compliance governance, Process automation, AI-driven workflow orchestration, Universal ID program expansion, Stakeholder management, Agile frameworks, Commercial acumen
Preferred skills
Senior product management in Digital/Payments/Financial Services, Experience launching digital products for issuers, Deep background in issuing institutions, Managing large card portfolios, UX/UI transformation, Complex cross-enterprise project management, Recruiting and leading technical talent
Technologies
AI-driven capabilities, Workflow orchestration tools, Compliance automation systems, Universal ID ecosystem
Responsibilities
Establish long-term vision and roadmap for internal administrative experiences; Lead consolidation of fragmented administrative tools into a streamlined, role-based experience; Partner with Client Support and Operations to translate feedback into product priorities; Guide product strategy for contract validation, fee schedules, sanctions screening, and identity governance; Identify and drive automation for high-volume onboarding activities; Own product strategy and expansion of the Universal ID program; Drive adoption of AI-driven capabilities to improve operational productivity.
