Product Manager, Customer Experience & Mobile App, Visa Infinite Access (VIA)
Core
Own and evolve the end-to-end customer experience for Visa Infinite Access (VIA), a digital platform for premium cardholders, covering the mobile app, customer communications, and support ecosystem.
Role type
Senior Product Manager (Customer Experience & Mobile)
Builds
VIA mobile app, customer communications channels, and AI-driven support capabilities for premium cardholders.
Domain
Fintech / Payments / Premium Consumer Services
Deliverable
product features
Required skills
Product roadmap ownership, customer journey definition, cross-functional partnership, backlog management, KPI definition, data-driven decision making, agile delivery
Preferred skills
Mobile app experience, fintech/payments/loyalty domain, customer support operations, conversational AI, service design, product analytics
Technologies
Mobile platforms, AI/ML for support, Product analytics tools
Responsibilities
Define and optimize cardholder journeys (onboarding, benefit discovery, redemption, support), partner with Engineering/Design/AI/Operations teams, drive self-service and AI-powered support evolution, translate needs into requirements, manage product backlogs, track adoption and satisfaction KPIs, support global market launches.
Seniority
Senior, hands-on IC