Product Manager
Core
Own strategy, roadmap, and end-to-end delivery of high-impact digital, AI, and automation products to improve Client Services processes.
Role type
Senior Product Manager (AI & Automation)
Builds
Digital, AI, and automation products for Client Services (onboarding, implementation, issue resolution, optimization)
Domain
Payments / Financial Services / Client Services
Deliverable
production ML models
Required skills
Product strategy, AI product development, incident management platforms, critical thinking, systems thinking, stakeholder alignment, data-driven decision making
Preferred skills
Enterprise software ownership, API/data architecture, payment systems knowledge, program leadership, change management
Technologies
Generative AI, Agentic AI, Incident management platforms, Cloud services, APIs
Responsibilities
Define product vision and roadmap; Drive cross-functional collaboration; Develop fluency in payments ecosystem; Define measurable product outcomes; Apply critical thinking to complex challenges; Lead AI-enabled product development; Shape incident-management capabilities; Communicate strategy to leadership