Client and Network Queries Manager
Core
Manage compliance-risk control framework for financial crime and regulatory compliance, leading a team to handle client queries, escalations, and monitoring reviews for Visa Payments Limited.
Role type
Senior IC compliance manager (financial crime)
Builds
Compliance-risk control framework, management information, and audit-ready documentation for Money Movement Solutions
Domain
Financial services / Payments / Financial crime compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial crime compliance expertise, team leadership and coaching, regulatory requirement interpretation, SLA management, risk-based decision-making, audit preparation, legal parameter verification
Preferred skills
People management in high-volume environments, analytical skills for trend identification, written documentation, system enhancement experience, financial crime certifications (CAMS/CFE)
Technologies
None explicitly stated
Responsibilities
Provide leadership and direction to the compliance team; allocate work and set delivery expectations; identify training requirements and coach direct reports; oversee SLAs and deadlines; handle escalations from network partners and case analysts; ensure clients are within legal parameters; identify and escalate financial crime incidents; conduct compliance monitoring reviews and audits; develop and maintain procedures and tools
Seniority
Senior, hands-on IC with people management