Senior Manager, Platform Experience Product Management
Core
Lead platform experience for Visa's C&S portals (acquirer, merchant, dispute, risk) by translating complex clearing & settlement processes into intuitive UX workflows and operational tools.
Role type
Senior Manager, Platform Experience Product Management
Builds
Acquirer, Merchant, Risk, and Dispute platforms with full lifecycle visibility
Domain
Payments technology / Financial services
Deliverable
product features
Required skills
Platform lifecycle management, UX design for operational tools, SSO and role-based access implementation, self-service onboarding design, transaction lifecycle knowledge, systems thinking, data/SQL proficiency, AI/ML and generative AI integration
Preferred skills
Payment portal building experience, multi-persona operational platform expertise, advanced product/program management (10+ years), hands-on AI/ML and agentic automation usage
Technologies
SQL, AI/ML, generative AI, copilots, agentic automation
Responsibilities
Own Acquirer, Merchant, Risk, and Dispute platforms; Translate clearing & settlement into UX workflows; Ensure lifecycle data visibility and accuracy; Drive SSO and role-based access; Partner with backend and integration teams; Enable self-service onboarding and operations; Improve usability and adoption
Seniority
Senior Manager, hands-on IC with strategic oversight
