Operations Quality Associate / Specialist / Snr. Specialist
Core
Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives, performing root cause analysis based on dashboards or data queries.
Role type
Senior IC operations quality specialist (customs clearance)
Builds
Operational customs clearance service objectives
Domain
Logistics / Express Transportation / Customs Clearance
Deliverable
dashboards & analysis
Required skills
Root cause analysis, Data querying, Process improvement, Project management, Stakeholder coordination, Strategic alignment
Preferred skills
PM certification (PRINCE2, PMP)
Technologies
Dashboards, Data queries
Responsibilities
Perform root cause analysis using available or self-generated dashboards or data queries; Lead and manage quality and process improvement initiatives; Work with local customs clearance operations teams, Planning, Engineering, Compliance, and Regulatory functions; Ensure alignment with strategic quality objectives and operational standards; Support programs/projects across different regions.
Seniority
Senior, hands-on IC