Invoice Adjustment (Billing & Dispute Management)
Core
Receives and reviews supporting details for invoice adjustments, validates credit note calculations, and processes adjustments in FedEx systems for insourced Global customers.
Role type
Billing & Dispute Management Specialist
Builds
Accurate billing records and audit trails for FedEx Global customers
Domain
Logistics / Express Transportation / Financial Services
Required skills
Excel, Invoice adjustment processing, Credit note calculation validation, Billing system navigation, Audit trail maintenance, Reconciliation support
Preferred skills
Finance background, Third-party auditor experience, Customer portal experience, International environment experience
Responsibilities
Review supporting details from CFS Reps for invoice adjustments, Process invoice adjustments after validating credit codes and approvals, Maintain accurate records for reconciliation and audit, Record recurring issues to minimize billing discrepancies
Seniority
Entry to Mid-level