Business Director, Product Strategy & Analytics (Assistance & AI)
Core
Lead analytics strategy, data infrastructure, and product analytics to bridge customer experience metrics and operational efficiency outcomes across digital assistance and self-service channels.
Role type
Director of Business Analytics (Product Strategy & Analytics)
Builds
Scalable measurement frameworks and data-backed business strategies for Capital One's digital assistance and self-service channels.
Domain
Financial Services / Product Analytics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Strategic leadership, quantitative analysis, qualitative analysis, people management, project management, executive communication, business judgment, team building, stakeholder partnership
Preferred skills
Financial services experience, consulting experience
Technologies
N/A
Responsibilities
Develop business strategies for growth and profitability; manage and mentor a team of analysts; execute product strategy and manage concurrent projects; partner with Product, Tech, Operations, and Finance to drive quality and service improvements.
Seniority
Director, strategic leadership & team management