Manager, Product Management - Servicer Integration
Core
Lead the end-to-end migration of Personal Loans servicing from legacy DFS/Finacle systems to a third-party platform, ensuring accurate system integrations and operational validation.
Role type
Manager, Product Management (Servicer Integration)
Builds
Servicing integrations and back-office processes for Personal Loans
Domain
Financial Services / Banking / Loan Servicing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product Management, Project Management, Cross-functional Collaboration, Process Improvement, Operational Validation, Risk Management, Stakeholder Communication, Requirements Documentation, Issue Triage, Team Leadership
Preferred skills
MBA or MS in Information Systems/Data Science, PMP/Lean/Agile/Six Sigma certification, Regulatory Compliance (FCRA, SCRA, AML/KYC), Operations or Servicing experience
Technologies
DFS, Finacle
Responsibilities
Execute integration lifecycle phases including business rule documentation and back-office process design; Perform operational validation of new processes and system integrations; Maintain project documentation including RAID logs and process maps; Partner with Product, Technology, Risk, Legal, and Compliance teams; Create transparency via status trackers and vendor performance reporting; Support triage of integration issues and escalate blockers.
Seniority
Manager, hands-on leadership