Senior Manager, Product Management - Back Office Servicing Experiences
Core
Lead strategy and execution for AI-driven automation of complex back-office servicing workflows, specifically regulatory programs (SCRA) and specialty case operations.
Role type
Senior Manager, Product Management (Strategy & Team Leadership)
Builds
End-to-end digital experiences for back-office agents and customers, replacing manual tasks with intelligent automation.
Domain
Financial Services / Regulatory Compliance / Operations
Deliverable
production ML models | product features
Required skills
Strategic roadmap planning, team leadership (managing 2 PMs), cross-functional collaboration, regulatory program management, AI/automation strategy, enterprise platform configuration
Preferred skills
Translating business strategy into consumer-facing digital products
Responsibilities
Set multi-year roadmap for AI automation, manage two product managers, partner with Risk/Legal/Operations, expand SCRA capabilities, replace manual agent tasks with automation, configure user-centric experiences on enterprise platforms
Seniority
Senior, hands-on IC with team leadership
