Forecasting Lead - Principal Associate
Core
Lead a small team to produce demand forecasts for Customer Operations, including medium/long-term customer demand and back office operations forecasts.
Role type
Senior IC operations forecasting lead
Builds
Demand forecasts, operations budgets, and capacity plans for contact centre and back office processes
Domain
Financial services / Customer Operations / Demand Planning
Deliverable
production ML models | dashboards & analysis
Required skills
Demand forecasting, complex Excel modeling, team leadership, stakeholder management, budget planning, process improvement
Preferred skills
Experience in operational environments, coaching skills, data manipulation
Technologies
Excel
Responsibilities
Lead team to cover production of all forecasts across operations, Produce medium and long term customer demand forecasts, Play lead role in creation of operations budgets and outlook refreshes with Finance, Continually improve quality and accuracy of forecasts by reviewing tools and models, Communicate capacity plan outputs, Ensure efficient use of resources
Seniority
Senior, hands-on IC with team management