Lead Product Support Engineer
Core
Lead a global Product Support Engineering team delivering advanced technical support, root-cause analysis, and lifecycle management for CMM, Gauging, Equator X, and AGILITY coordinate measurement systems.
Role type
Senior IC Lead Product Support Engineer (Hardware/Measurement Systems)
Builds
Production support operations, global training programs, and digital support tools for industrial metrology products
Domain
Industrial metrology, Coordinate Measurement Machines (CMM), Gauging systems
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership and team management, advanced technical expertise in CMM and gauging systems, root-cause analysis, stakeholder management, process improvement, documentation development, training program coordination, CRM system management, data analysis, compliance management
Preferred skills
Experience with D365 and related business systems, knowledge of AI and automation in support contexts, familiarity with ISO and UKAS accreditation standards
Technologies
D365, CRM systems, AI tools, automation platforms
Responsibilities
Lead and develop the CMM & Gauging Product Support Engineering team, own the delivery of advanced technical support for customers and internal teams, lead root-cause investigations for complex technical issues, develop and maintain global support documentation and training programs, act as a key stakeholder in support process development within D365, represent the voice of the customer in product marketing and design reviews, support ISO and accreditation requirements
Seniority
Senior, hands-on IC with leadership responsibilities
