Senior MDM Service Delivery Manager
Core
End-to-end service delivery, operations, and continuous improvement of Master Data Management (MDM) platforms, ensuring stability, data integrity, and governance while driving roadmap execution and supporting strategic ERP transitions.
Role type
Senior Service Delivery Manager (MDM)
Builds
MDM platforms and data governance operating models
Domain
Medical equipment industry / Master Data Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
MDM concepts and architecture, data governance, vendor management, project lifecycle management, risk management, IT internal controls, GXP validation, customer matching, data reconciliation, global team leadership, SAP S/4HANA transition knowledge
Preferred skills
Agile project management, experience with MDM tools (Win-shuttle, Syndigo, Informatica MDM), familiarity with external data sets (IQVIA, GPO rosters), knowledge of Sarbanes-Oxley (SOX) regulations
Technologies
Win-shuttle, Syndigo, Informatica MDM, SAP S/4HANA
Responsibilities
Lead full lifecycle of MDM projects from inception to run; serve as primary interface between business stakeholders, data governance, IT, and external partners; develop comprehensive project plans and manage resources across global teams; provide leadership and mentorship to globally dispersed teams; ensure compliance with SOX, IT General Controls, and GXP validation; influence data governance operating model and define roles for business, GBS, and IT; conduct project status meetings and facilitate cross-regional collaboration.
Seniority
Senior, hands-on IC with leadership responsibilities