Part Time / 25 hours week- Bilingual Spanish Universal Banker- Rockville MD
Core
Bilingual Universal Banker supporting branch operations, customer service, and sales for Consumer and Business Banking customers.
Role type
Bilingual Universal Banker (Retail Banking)
Builds
Consumer and Business Banking solutions and digital engagement
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Fluent English and Spanish, Retail sales experience, Customer service, Loan application criteria knowledge, AML/BSA/KYC compliance, Digital fluency, Lobby management, Transaction processing
Preferred skills
Proven referral ability, Sales ability
Technologies
Internet user-level technology, Banking transaction systems
Responsibilities
Educate customers on banking solutions and digital capabilities, Explain loan application criteria, Assist with AML/BSA/KYC processes and fraud identification, Resolve customer complaints and overdrafts, Complete customer transactions, Manage branch lobby and customer appointments, Promote digital banking adoption
Seniority
Entry-level to Mid-level, Individual Contributor