Bilingual Spanish Universal Banker - Greenbelt MD
Core
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers while supporting daily branch operations.
Role type
Bilingual Universal Banker (Teller/Sales)
Builds
Consumer and Business Banking solutions and customer relationships
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Spanish (fluent), English (fluent), retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing, lobby management, digital capabilities adoption
Preferred skills
referral ability, sales ability
Technologies
Internet user-level technology, banking systems for documentation and appointments
Responsibilities
Educate customers on banking solutions and make recommendations; engage customers to encourage digital banking; explain loan application criteria; assist with AML, BSA, and KYC processes; identify and escalate suspected fraud; resolve and log customer complaints; review and approve overdrafts; complete customer transactions; manage lobby interactions and appointments; adhere to compliance and operational risk controls.
Seniority
Entry-level, individual contributor