Universal Banker - Floater- Hagerstown MD and surrounding branches
Core
Universal Banker supporting daily branch operations, customer service, and sales for Consumer and Business Banking customers across multiple locations.
Role type
Universal Banker (Floater)
Builds
Consumer and Business Banking solutions
Domain
Banking
Deliverable
product features
Required skills
retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, lobby management, transaction processing, complaint resolution, overdraft management
Preferred skills
bilingual, referral and sales ability
Technologies
internet user-level technology
Responsibilities
Educate customers on banking solutions, engage customers to promote digital capabilities, explain loan decision criteria, complete AML/BSA/KYC processes, resolve customer complaints, review and approve overdrafts, complete customer transactions, manage branch lobby, travel between branches as needed
Seniority
Entry-level, hands-on IC