Bilingual Spanish Universal Banker- Annandale VA
Core
Branch banker providing sales, service, and digital engagement for Consumer and Business Banking customers while handling daily teller operations.
Role type
Bilingual universal banker (teller)
Builds
Consumer and Business Banking solutions and digital adoption
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
bilingual communication (English/Spanish), customer service, sales, loan application criteria explanation, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing
Preferred skills
referral ability, sales ability
Technologies
internet user-level technology, banking systems
Responsibilities
Educate customers on banking solutions, engage customers to promote digital capabilities, explain loan decision criteria, assist with AML/BSA/KYC processes, resolve customer complaints, approve overdrafts, complete transactions, manage lobby interactions
Seniority
Entry-level, individual contributor