Contact Center Service Representative
Core
Deliver exceptional service during inbound and outbound customer interactions, responding to inquiries about bank products and services and providing solutions across various business lines.
Role type
Contact Center Service Representative
Builds
Customer service transactions and account resolutions for M&T Bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone skills, problem-solving, needs identification, regulatory compliance understanding, basic computer literacy
Preferred skills
Contact Center systems familiarity, fast-paced environment experience
Responsibilities
Address customer needs by providing information or completing service transactions; research and resolve customer complaints or account problems; escalate complex issues to management; take ownership of customer issues until resolution; suggest alternative bank products to suit customer needs.
Seniority
Entry-level to Junior