Banking Services Operations Associate IV - Consumer Payments & Maintenance
Core
Resolves consumer payments and payoff processing exceptions, out-of-balance conditions, and complex servicing issues for consumer and mortgage products.
Role type
Banking operations associate (consumer payments & maintenance)
Builds
Consumer and mortgage payment processing, payoff processing, and maintenance operations
Domain
Banking / Consumer Finance
Required skills
Data entry and system updates, Document review and validation, Exception processing, Data analysis and reconciliation, Vendor oversight, Regulatory compliance, Risk identification
Preferred skills
Bachelor's degree, Complex problem-solving, Customer service experience
Technologies
Spreadsheet software, Word processing software, Servicing systems
Responsibilities
Complete complex data entry and system updates for consumer payments and payoffs, Review and validate non-standardized documents, Respond to non-standardized requests for maintenance and payoffs, Conduct high-complexity research on processing and payoffs, Perform intermediate analysis and reconciliation on escalated issues, Contact internal partners, external customers, and vendors, Conduct daily quality reviews for offshore team activities, Ensure compliance with laws, regulations, and internal risk standards
Seniority
Associate, moderate supervision