Customer Service Lead
Core
Supervise and direct front-end store operations, manage transactions, and ensure financial best interests in the absence of the Customer Service Manager.
Role type
Front-end operations supervisor
Builds
Store front-end operations and customer service experience
Domain
Grocery retail
Deliverable
product features
Required skills
Transaction processing, inventory management, staff scheduling, budget management, financial analysis, training, safety compliance
Preferred skills
Accounting/Bookkeeping, suggestive selling, computer proficiency
Responsibilities
Perform cash and card transactions, manage return-to-stock items, train staff on department activities, schedule and supervise team members, handle spoiled/damaged products, maintain clean and stocked departments, follow food safety and cleaning guidelines
Seniority
Individual Contributor, supervisory level