Business Risk Manager II - Contact Center
Core
Manage first line of defense risk management, oversee risk identification and reporting, and lead the risk and control team for a business unit.
Role type
Senior IC business risk manager
Builds
Risk management processes, control testing programs, and risk reporting frameworks
Domain
Banking / Operational Risk
Deliverable
dashboards & analysis
Required skills
Risk identification and assessment, control testing, KRI monitoring, RCSA management, policy development, team leadership, regulatory compliance adherence
Preferred skills
Coaching and mentoring, stakeholder management, audit coordination
Technologies
Enterprise Risk Framework, RCSA tools, KRI dashboards
Responsibilities
Lead planning and execution of risk management functions, drive risk-based testing programs, monitor KRI performance, ensure timely completion of RCSAs, identify emerging risks from new products/services, manage issue remediation plans, develop and maintain risk policies, provide coaching to staff, exercise managerial authority over staffing and performance
Seniority
Senior, hands-on IC with team management