Customer Service Manager
Core
Lead day-to-day department operations in a retail store, ensuring associates are trained, the department is fully staffed, and operations meet company standards and KPIs.
Role type
Department Manager (Retail Operations)
Builds
Grocery and household goods departments for retail stores
Domain
Retail / Grocery Distribution
Deliverable
product features
Required skills
inventory management, team leadership, scheduling, food safety compliance, conflict management, strategic planning, retail operations knowledge, Microsoft Office proficiency
Preferred skills
retail experience, supervisory experience, Spanish language skills
Responsibilities
order and maintain inventory, manage team staffing and training, implement work schedules and labor control, ensure food and safety guidelines, develop and monitor department goals and forecasts, participate in daily huddles and meetings
Seniority
Mid-level, hands-on IC