Bilingual Spanish Float Universal Banker - Bethesda MD and surrounding branches
Core
Provide exceptional service to branch customers, resolve problems, and drive sales for Consumer and Business Banking solutions.
Role type
Universal Banker (Teller)
Builds
Consumer and Business Banking relationships
Domain
Banking
Deliverable
product features
Required skills
bilingual Spanish/English, retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, lobby management, digital engagement, complaint resolution, overdraft resolution, transaction processing
Preferred skills
referral ability, sales ability
Technologies
internet user-level technology
Responsibilities
Educate customers on banking solutions, engage customers to use digital capabilities, explain loan criteria, assist with AML/BSA/KYC processes, resolve customer complaints, review and approve overdrafts, complete customer transactions, manage lobby interactions
Seniority
Entry-level, hands-on IC