Customer Service Lead-FT
Core
Provide courteous guest service in person or by telephone, process financial transactions, and operate cash registers/self-checkouts in a retail grocery environment.
Role type
retail customer service associate
Builds
guest transactions and customer experiences for a grocery store
Domain
retail grocery
Deliverable
product features
Required skills
cash handling, customer service, register operation, self-checkout assistance, refund processing, coupon application, inventory stocking, food safety compliance
Preferred skills
prior retail experience, verbal communication, organizational skills
Technologies
cash registers, self-checkout systems, check-stand equipment
Responsibilities
answer incoming calls and direct them to appropriate departments, process credits/refunds/lottery tickets/money orders, operate cash register and assist with self-checkouts, maintain clean and well-stocked departments, comply with security and cash handling policies, communicate store programs and specials to customers, follow PPE and safety guidelines
Seniority
entry-level IC