Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)
Core
Owns customer/employee research and portfolio management products, defining product vision, roadmap, and backlog while representing the voice of the customer.
Role type
Product Owner II
Builds
Qualtrics, User Zoom, User Research, User Interviews customer/employee research suite and Service Now SPM enterprise portfolio management tool
Domain
Banking / Customer Experience & Employee Enablement
Deliverable
product features
Required skills
Product vision definition, backlog prioritization, stakeholder management, agile ceremonies, design thinking, analytics, matrixed influencing, internal control standards
Preferred skills
Prioritizing across competing priorities, independent decision making, design thinking principles, product design best practices, Agile and Lean principles, UX partnership, digital capabilities development
Technologies
Qualtrics, User Zoom, Service Now
Responsibilities
Build and own the vision, roadmap, and backlog of the research suite and portfolio management tool; Represent the voice of the customer and convey story details to the team; Work with the delivery team to create analytics and communication tools; Participate in all team activities and ceremonies; Use a matrixed influencing approach to work with essential business partners; Understand and engage with customers; Focus on outcomes over outputs incorporating design thinking and analytics; Maintain M&T internal control standards including audit points and regulatory issues
Seniority
Mid-Senior, hands-on IC