Sponsor Donor Processing Associate II
Core
Process donations and manage sponsor/donor accounts via phone, email, and chat to support child sponsorship programs.
Role type
Associate Level II Customer Service & Financial Processing Specialist
Builds
Sponsor accounts, financial records, and child sponsorship relationships
Domain
Non-profit / Child Advocacy / Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data entry, customer service, account maintenance, exception handling, financial record keeping, bilingual communication (English/Spanish preferred)
Preferred skills
1-2 years of customer service experience, bilingual proficiency in English and Spanish
Technologies
Automated workflow systems, computer systems for account linking and fund allocation
Responsibilities
Respond to sponsor and donor inquiries across multiple channels, process donations and allocate funds to appropriate accounts, maintain accurate financial records and sponsor/child relationships, resolve account exceptions and journal entry errors, initiate outbound communication to clarify transactions, educate sponsors on child development programs.
Seniority
Associate Level II, entry-level to early career