Lead CSR / Teller - Castleton - Indianapolis IN
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Cash handling, Retail policies and procedures knowledge, Customer relationship management, Risk assessment, Decision making, Training new hires
Responsibilities
Listen to customer needs and guide them to financial solutions, Maintain confidentiality of customer business, Perform daily office responsibilities and cash counts, Refer customers to bankers for consultative conversations, Assist in training newly hired Customer Service Representatives, Monitor and report risks of all types