Consumer Banker II
Core
Provide solution-based customer service and financial consultation over the phone to enhance relationships with existing consumers.
Role type
Consumer Banker II (Inbound Call Center)
Builds
Customer retention and financial product adoption
Domain
Consumer Banking
Deliverable
client delivery
Required skills
consultative sales approach, financial need assessment, risk management, product knowledge, ethical compliance
Preferred skills
call center experience, verbal communication
Technologies
NMLS, Fifth Third banking products
Responsibilities
Uncover customer needs and tailor financial solutions, maintain knowledge of banking products and processes, manage and report risks, represent the bank professionally over the phone
Seniority
Entry-level to Mid-level, hands-on IC