Float CSR/Teller - Columbus, OH (German Village) - Full Time
Core
Provide excellent customer care for daily transactions, address inquiries, resolve problems, and refer customers to business partners for products and services.
Role type
Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
cash handling, advanced math, customer interaction, retail policy knowledge, problem resolution, sales referrals, team collaboration
Preferred skills
flexibility in scheduling, initiative, sound judgment
Technologies
dashboards, tracking tools
Responsibilities
Handle daily transactions and customer inquiries, maintain confidentiality of customer business, refer customers to business partners for cross-selling, monitor referral progression via tools and dashboards, resolve customer problems professionally, maintain knowledge of bank policies and procedures.
Seniority
Entry-level to Junior, individual contributor