Omnichannel Marketing Capability Manager – Web Operations
Core
Manage web operations and digital production capabilities for Neurocrine's pharmaceutical portfolio, overseeing managed services partners to ensure efficient, high-quality delivery of website launches, enhancements, and ongoing production needs.
Role type
Senior Manager, Web Operations & Digital Production
Builds
Scalable digital production processes, governance frameworks, and consistent enterprise standards for website and digital asset delivery.
Domain
Biopharmaceutical / Digital Marketing Operations
Deliverable
Production features (website launches, enhancements, updates)
Required skills
Digital production operations, managed services partner management, production workflow design, SLA/KPI monitoring, vendor governance, CMS/DAM platform expertise, cross-functional stakeholder leadership, process optimization, regulatory environment navigation.
Preferred skills
Headless CMS experience (Contentful), Digital Asset Management (Bynder), Marketing Automation (Salesforce), AI-enabled production tools, Design Systems, Pharmaceutical industry experience, Promotional review compliance.
Technologies
JIRA, Adobe Workfront, ServiceNow, Contentful, Bynder, Salesforce
Responsibilities
Lead digital production operations across the brand portfolio; oversee managed services partners for budget, capacity, and performance; establish and monitor operational KPIs and service levels; partner with brand teams and agencies to enable effective ways of working; drive adoption of reusable components and standardized production practices; ensure quality assurance and release-management standards; extend production governance to additional digital asset types.
Seniority
Senior Manager, hands-on operational leadership
