Network Operations Centre Surveillance Engineer
Core
Monitor and handle alarms and incidents 24/7/365 for the Norwegian Public Safety Network (Nodnett), ensuring network stability and customer support.
Role type
Senior IC network operations surveillance engineer
Builds
Reliable nationwide communications network for Norwegian Emergency Services
Domain
Public Safety / Telecommunications
Deliverable
infrastructure
Required skills
alarm monitoring, incident prioritization, first-line investigation, ITIL framework operation, SLA management, escalation procedures, ticket logging, customer communication, field technician support
Preferred skills
core/transmission network knowledge, IT/Telecommunication background, calm operation under pressure
Technologies
Nodnett transmission, base station, control room, core network elements
Responsibilities
Monitor Nodnett transmission, base station, control room and core network elements using developed tools; Identify and interpret alarms and comprehension of alarm impact; Provide first line investigation support on customer faults received; Escalate faults to second line support, providing the necessary detail; Log ticket information clearly and update regularly; Understand escalation and emergency procedures and when to invoke them; Provide support to field technicians.