Video Content Manager | Customer Success
Core
Create short-form video and motion graphics to drive product adoption and onboarding for public safety agencies and enterprises.
Role type
Video Content Manager (Customer Success)
Builds
Short-form video assets (15–90s), motion graphics, micro-learning reels, UI walkthroughs, and animated GIFs for digital customer journeys.
Domain
B2B SaaS / Public Safety Technology
Required skills
Short-form video storytelling, motion graphics, scriptwriting, video editing, Adobe Premiere Pro, Adobe After Effects, generative AI tools, data analytics for video engagement, cross-functional collaboration
Preferred skills
Public Safety domain knowledge, lifecycle marketing, screen recording tools (Wistia, Camtasia), graphic design (Figma, Canva, Illustrator), process/system building
Technologies
Adobe Premiere Pro, Adobe After Effects, Wistia, Camtasia, Figma, Canva, Adobe Illustrator, Adobe InDesign, Generative AI tools
Responsibilities
Script, record, edit, and animate high-retention video content; align video assets with product positioning and brand guidelines; track engagement metrics to refine content strategy; build internal video production engines and asset libraries; collaborate with Campaign Strategists and Enablement leads.
Seniority
Experienced