Technical Product Manager - User Experience
Core
Own the complete customer experience layer for TeraWave, from commercial onboarding through daily network operations, service escalations, and renewals.
Role type
Senior Technical Product Manager (User Experience)
Builds
Customer-facing interfaces (portal, NMS, SLA dashboards), API experience layer, and customer service frameworks for a satellite communications network.
Domain
Satellite communications / Space technology / Enterprise connectivity
Deliverable
product features
Required skills
End-to-end product ownership, technical fluency (link budgets, API design), user research synthesis, hardware-software co-design, VP-level representation, SLA framework definition
Preferred skills
Financial modeling, LEO satellite network architecture knowledge, P&L ownership
Technologies
Network management systems (NMS), SLA reporting dashboards, API integration patterns
Responsibilities
Define product strategy for customer-facing interfaces; Own the API experience layer and developer documentation; Lead design sprints with UX designers; Represent customer experience at engineering and leadership reviews; Own SLA visibility features end-to-end.
Seniority
Senior, hands-on IC
