Professional Services Specialist - Dedicated Account - Dallas, TX
Core
Dedicated on-site technical expert ensuring continuous operation, maintenance, and upgrades of enterprise Video Security & Access Control (VS&A) infrastructure.
Role type
Senior IC Professional Services Specialist (Physical Security)
Builds
Production support for Video Management Systems (VMS) and Access Control systems
Domain
Physical Security / Video Surveillance / Access Control
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
VMS and Access Control system administration, on-site configuration and maintenance, large-scale system install and upgrade, advanced troubleshooting and root cause analysis, network diagnostics (Wireshark, PowerShell), site audits and system certifications, preventative maintenance planning, incident response coordination
Preferred skills
Programming and API knowledge, experience with Milestone/Genetec/Avigilon/Axis/Hikvision, deploying VMS from ground up, understanding of PoE and network requirements
Technologies
Avigilon Unity, Milestone, Genetec, Exacq, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix, Wireshark, PowerShell, Dell iDRAC, HP iLO
Responsibilities
Serve as main point-of-contact for support, perform on-site configuration and maintenance, lead planning and execution of large-scale installs and upgrades, troubleshoot technical issues and resolve incidents, run diagnostics using approved tools, conduct site audits and system certifications, produce monthly metrics and system health reports
Seniority
Senior, hands-on IC
