Professional Services Specialist - Dedicated Account - Dallas, TX
Core
Dedicated on-site technical expert ensuring continuous operation, maintenance, and upgrades of enterprise Video Security & Access Control (VS&A) infrastructure.
Role type
Senior IC Professional Services Specialist (Physical Security)
Builds
Video Security & Access Control systems (Avigilon Unity, Milestone, etc.) for strategic enterprise clients
Domain
Physical Security / Video Management Systems / Networking
Required skills
Video Management Systems (VMS), Access Control Systems, IP Networking, System Configuration, Troubleshooting, Root Cause Analysis, Preventative Maintenance, Site Audits, Incident Response, Documentation, Firmware/Software Updates
Preferred skills
Large-scale multi-site environments, Physical Security hardware (Cameras, Encoders, PoE, DVR/NVR), API programming, Advanced analytics setup
Technologies
Avigilon Unity, Milestone, Genetec, Exacq, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix, Wireshark, PowerShell, Dell iDRAC, HP iLO
Responsibilities
Serve as main point-of-contact for VS&A system support; Perform on-site configuration and maintenance of video and access control systems; Lead planning and execution of large-scale system installs and upgrades; Troubleshoot technical issues to determine root causes and deploy fixes; Run diagnostics using approved tools; Conduct site audits and system certifications; Support coordination of annual preventative maintenance; Produce monthly metrics and system health reports.
Seniority
Senior, hands-on IC
