Operations Manager
Core
Central operational driver for daily workflow execution, line prioritization, and cross-functional synchronization in Emergency Call Handling and Computer Aided Dispatch operations.
Role type
Senior Operations Manager (Supply Chain/Logistics)
Builds
Procurement, warehouse management, and transportation systems for emergency response technologies.
Domain
Supply Chain / Logistics / Emergency Services Technology
Required skills
ERP systems (SAP, NetSuite, Oracle), Warehouse Management Systems (WMS), inventory management, demand forecasting, vendor management, SLA compliance, KPI tracking, root-cause analysis, cross-functional leadership
Preferred skills
Master's degree, APICS/CSCP certification
Technologies
SAP, NetSuite, Oracle, WMS, Excel
Responsibilities
Oversee day-to-day operations across procurement, warehouse management, and transportation systems; Develop and execute inventory management strategies to optimize stock levels; Manage relationships with suppliers, third-party logistics (3PL) providers, and freight carriers; Partner with sales and finance teams to analyze demand trends and maintain accurate sales and operations planning (S&OP) forecasts; Track key performance indicators (KPIs) including On-Time In-Full (OTIF), inventory turnover, cycle time, and freight cost per unit; Establish standard operating procedures (SOPs) to enhance operational consistency and regulatory compliance.
Seniority
Senior, hands-on IC