Customer Operations Manager Silvus for Ukraine (Poland offsite)
Core
Manage post-sales operations, purchase orders, and delivery coordination for Silvus MANET radios to ensure components are delivered on time and integrated into customer production roadmaps.
Role type
Senior Customer Operations Manager (Post-Sales)
Builds
Mission-critical Mobile Ad-hoc Network (MANET) radios and waveform technology for defense, aerospace, and robotics sectors.
Domain
Defense, Aerospace, Robotics, Semiconductor
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Post-sales account management, demand planning and forecasting, delivery and logistics management, technical issue escalation, lifecycle management (EOL), RMA process management, cross-functional collaboration, data analysis of production schedules
Preferred skills
Drone ecosystem knowledge (UAV regulations, flight controllers), military/defense-sector client experience
Technologies
MANET radios, Mobile-Networked MIMO waveform
Responsibilities
Serve as primary post-sales liaison and point of contact for key customers; Lead Quarterly Business Reviews (QBRs) on delivery and quality metrics; Translate customer production forecasts into actionable data for manufacturing; Track and resolve open purchase orders and delivery delays; Identify and escalate technical hurdles or hardware defects; Monitor field component performance and manage EOL transitions; Manage Return Merchandise Authorization (RMA) processes; Provide feedback to Product Development on future component design.
Seniority
Senior, hands-on IC