Sr Software Engineer, AI Agent Platform
Core
Architecting and leading the AI Agent Platform for Hyper, a conversational AI system that reduces 911 wait times by handling non-emergency calls and administrative work for public safety telecommunicators.
Role type
Senior IC Software Engineer (AI Agent Platform Architecture)
Builds
Real-time voice AI systems, LLM orchestration pipelines, and telephony infrastructure for emergency response.
Domain
Public Safety / Emergency Response / AI
Deliverable
production ML models | infrastructure | product features
Required skills
Technical leadership, system architecture, real-time communication systems, LLM/agentic/RAG system design, speech processing (STT/TTS/VAD), telephony infrastructure (PSTN/SIP), distributed systems, cloud infrastructure, data modeling
Preferred skills
Experience in high-stakes domains (govtech, defense, healthcare), mentorship, incident response, observability frameworks
Technologies
Elixir, Go, Python, Rust, PostgreSQL, AWS, Azure, GCP, WebRTC, WebSockets, RTP/SRTP
Responsibilities
Lead design and operation of real-time voice AI systems; solve hard problems in low-latency audio, streaming, and LLM orchestration; drive engineering excellence in reliability and security; partner with product/design to translate operational problems into technical strategy; mentor engineers; build evaluation and testing frameworks; lead incident response and post-incident reviews.
Seniority
Senior, hands-on IC with technical leadership
