Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, staff, and customer interactions.
Role type
Senior IC retail operations lead
Builds
Store operations, customer experience, team performance
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Staff supervision, cash handling, inventory management, customer service, shift scheduling, safety compliance, basic arithmetic, physical labor
Preferred skills
Retail sales experience, high school diploma or GED
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees, handle cash and sales controls, maintain store facility and equipment, manage inventory and merchandising, report incidents and discrepancies, perform shift audits and close-outs, adjust staffing based on customer traffic.
