Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, staffing, and customer satisfaction while performing retail duties.
Role type
Senior IC retail operations lead
Builds
Convenience store operations (fuel, lottery, food, retail)
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, merchandising, safety compliance, shift scheduling, customer service, basic arithmetic, physical labor
Preferred skills
Retail sales experience, high school diploma or GED
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new hires, manage cash handling and shift audits, maintain store cleanliness and equipment, control merchandise and inventory levels, handle fuel pricing and sales controls, report incidents and safety issues, complete daily store reports and end-of-shift functions.
Seniority
Senior, hands-on IC