Lead Customer Service Representative
Core
Lead a team of employees while performing cashiering, customer service, and store maintenance tasks in a fast-paced retail environment.
Role type
Lead Customer Service Representative (Retail)
Builds
Retail store operations, customer transactions, and team shift management
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Leading a team of employees, Entry level employee supervision, Cashiering, Selling products to customers, Providing excellent customer care, Communication, Working as part of a team, Problem-solving, Quick thinking, Maintaining store appearance
Preferred skills
Retail and customer service experience, Entry level management experience, Sales associate or cashiering experience
Technologies
Point of Sale (POS) systems, Cash registers
Responsibilities
Greet customers and run the register, Lead shifts on a regular basis, Make purchase suggestions, Work with the food program, Maintain store appearance inside and out, Provide fast and friendly service to customers
Seniority
Entry-level, hands-on IC
