Lead Team Member
Core
Lead a team of customer service representatives at a convenience store, ensuring operational efficiency, safety, and customer satisfaction while managing shift logistics.
Role type
Lead Team Member (Retail/Convenience Store)
Builds
Customer service experience, team performance, store operational standards
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Customer service, cash handling, inventory management, staff supervision, safety compliance, basic arithmetic, physical stamina
Preferred skills
Retail sales experience, high school diploma or GED
Technologies
Cash register, multi-function fuel console, lottery machines, money order machine, telecom transactions
Responsibilities
Supervise customer service representatives in the absence of the Store Assistant Manager; coach and train new employees; monitor customer traffic and adjust staffing; handle cash, sales, and inventory controls; maintain store cleanliness and facility condition; report incidents and discrepancies to the Store Manager.
Seniority
Individual Contributor, supervisory lead