Lead Customer Service Representative
Core
Lead a team of customer service representatives at a Circle K convenience store, ensuring operational efficiency, customer satisfaction, and financial controls.
Role type
Senior IC retail operations lead
Builds
Daily store operations, customer service, inventory management, and team supervision
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, customer service, shift scheduling, safety compliance, basic arithmetic, physical stamina
Preferred skills
Retail sales experience, high school diploma or GED
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees; manage cash handling, shift audits, and inventory levels; maintain store cleanliness and facility condition; control merchandise and sales expenses; monitor customer traffic and adjust staffing; report incidents and safety issues; complete daily store reports and end-of-shift functions.
Seniority
Senior, hands-on IC
