Support Worker
Core
Front-of-house support worker providing intake, information, and crisis response for people experiencing homelessness at a 24/7 service.
Role type
Support Worker (Front of House)
Builds
Intake processes, accommodation information, and daily operations for a homelessness support service
Domain
Social Services / Homelessness Support
Deliverable
client delivery
Required skills
Data entry, crisis response, communication, rapport building, independent work, sound judgement
Preferred skills
Experience in homelessness or human services, understanding of trauma impacts, ability to manage challenging behaviour
Technologies
None stated
Responsibilities
Provide first point of contact for residents, visitors, and callers; Gather essential intake information and ensure accurate data entry; Share information about accommodation and support options; Maintain communication with staff via email and handover; Support daily and after-hours operations; Respond to distress, crisis, or challenging behaviour
Seniority
Entry to Mid-level, hands-on IC