Pathways Worker – Central Intake Service CIS
Core
Frontline worker providing culturally safe intake, triage, and support to individuals and families experiencing homelessness in the Northern Territory.
Role type
Senior IC social services worker (homelessness)
Builds
A single, culturally safe entry point into the homelessness service system for the Northern Territory
Domain
Social services / Homelessness support / Northern Territory, Australia
Deliverable
client delivery
Required skills
intake and risk assessment, advocacy, housing information provision, financial assistance coordination, warm referrals, knowledge of Aboriginal communities and culture, experience with non-English speakers, understanding of rapid rehousing and housing-first models
Preferred skills
qualifications in Community Services, Social Work, or Psychology, knowledge of past government policies impacting First Nations people
Technologies
computers, internet, electronic communication systems
Responsibilities
Conduct high-quality intake and risk assessments, offer customized support and advice, provide housing and financial assistance information, redirect callers to appropriate agencies, maintain a child-friendly intake environment, participate in collaborative assessment meetings
Seniority
Mid-level, hands-on IC