Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, sales, and facility maintenance.
Role type
Lead Customer Service Representative (Retail Operations)
Builds
Convenience store operations, fuel sales, lottery transactions, and merchandise inventory
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, customer service, facility maintenance, sales control, staff training, shift auditing
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees; handle cash, process sales, and perform shift audits; maintain store cleanliness and equipment; manage merchandise stock and signage; monitor gasoline pricing; report incidents and discrepancies to the Store Manager.
Seniority
Individual Contributor, supervisory lead