Lead Customer Service Representative
Core
Managing store operations, customer service, and staff supervision at a convenience store.
Role type
Lead Customer Service Representative
Builds
Store operations, customer experience, inventory levels
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Cash handling, inventory management, staff supervision, customer service, basic arithmetic, physical labor
Preferred skills
Retail sales experience, high school diploma or GED
Technologies
Cash register, computer keyboard
Responsibilities
Greet customers and process sales transactions, maintain store cleanliness and facility condition, supervise customer service representatives and coach new employees, manage inventory and stock levels, monitor cash and sales controls, report incidents and discrepancies
Seniority
Individual Contributor, supervisory level
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