Business Analyst II
Core
Designing and implementing strategic, regulatory, and revenue reporting for Customer Operations and Customer Relations to support data-informed decision-making.
Role type
Business Analyst II (Analytics & Reporting)
Builds
Departmental databases, reporting capabilities, dashboards, and strategic budget plans
Domain
Utilities (Water, Wastewater, Natural Gas) + Business Analytics
Deliverable
dashboards & analysis
Required skills
SAP, Business Warehouse, forecasting, data visualization, budget consolidation, regulatory reporting, data management
Preferred skills
Workforce management systems, real-time management in contact centers
Technologies
SAP, Business Warehouse, Microsoft Office (Excel, PowerPoint)
Responsibilities
Maintain and enhance reporting capabilities for Customer Operations; forecast and analyze trends in billing revenue and operational performance; coordinate annual budget reports (Capital, Labor, O&M); serve as liaison between Customer Operations, Management, and IT; prepare exhibits for subsidiary board meetings
Seniority
Mid-Senior, hands-on IC
